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  • Using Data in Feedback

    Using Data in Feedback

    Feedback Companion Guide: Using Data and Multiple Perspectives When Delivering Feedback. This guide helps managers deliver well-rounded, objective, and actionable feedback by incorporating data and multiple perspectives. It encourages thoughtful reflection on performance, ensuring feedback is both constructive and based on a comprehensive understanding of the employee’s contributions and challenges. Section 1: Why Use Data and Multiple…

  • Cultural Competency Guide

    Cultural Competency Guide

    Feedback Companion Guide: Culturally sensitive and respectful communication. In today’s globalised workplace, cultural sensitivity is no longer a soft skill—it’s a critical component of effective management and leadership. The way people communicate, interpret feedback, and engage with one another is deeply influenced by their cultural backgrounds. As organisations become more diverse, managers must develop the ability…

  • Bias Mitigation Checklist

    Bias Mitigation Checklist

    A Comprehensive Checklist for Preparing and Delivering Fair FeedbackThis checklist is designed to help managers ensure their feedback is free from bias, both during preparation and reflection. Use this tool to review your feedback and assess for potential biases that could distort your evaluation.Preparation: Before Giving FeedbackEvaluate Based on Objective Criteria:Have I reviewed clear, measurable…

  • Identifying and Mitigating Bias

    Identifying and Mitigating Bias in Feedback: A Companion Guide for ManagersIntroduction: Understanding Bias in FeedbackFeedback is an essential tool for employee development, but when biased, it can distort perceptions and negatively impact both performance and relationships. Biases are cognitive shortcuts our brains use to process information quickly. While they can be useful for decision-making in…

  • Navigating Emotional Reactions

    A Comprehensive Guide for ManagersWhen managers provide feedback, particularly in challenging conversations, emotional reactions are inevitable. Emotions such as fear, anxiety, anger, sadness, or even shame can arise. It’s crucial for managers to remain calm, empathetic, and supportive during these moments. This guide provides step-by-step strategies to help managers navigate emotional reactions effectively.Navigating Emotional ReactionsManaging…

  • Setting Objective Standards

    Why Unwritten Standards Cause Issues and How to Address ThemUnwritten standards in performance management are a common pitfall in many organisations. Although they may seem benign, failing to document and communicate clear performance expectations can lead to significant challenges. Here’s a deeper look into why unwritten standards can cause issues, how they affect management and…

  • Feedback Frequency

    Feedback Frequency and Impact: What Research Reveals and Best Practices for ManagersProviding feedback is a crucial part of managing and developing teams, but how often should you offer it? The answer isn’t one-size-fits-all. Research and best practices suggest that feedback frequency plays a significant role in enhancing employee performance, engagement, and growth. Here’s a closer…

  • Building A Feedback Culture

    A Manager’s Guide to Building a Feedback CultureIntroductionBuilding a feedback culture is essential to fostering a productive and high-performing workplace. Feedback is not just about correcting mistakes; it’s about continuous improvement, development, and creating an environment where everyone feels safe to share and receive constructive insights.A strong feedback culture promotes open communication, accountability, and mutual…

  • Assessing Employee Receptivity

    How to Determine if Your Employee is Ready to Receive Feedback. Determining if an individual is mentally and emotionally ready to receive feedback is crucial for ensuring the feedback is effective and constructive. If a person isn’t ready, delivering feedback might result in misunderstandings, defensiveness, or even damage to the relationship. Here’s how a leader can…

  • Giving Time Critical Feedback

    Guidance for Urgent or Immediate FeedbackThere are times when feedback cannot wait—perhaps due to a critical incident, an urgent performance issue, or a situation that requires immediate correction. While the ideal scenario allows for careful consideration of timing and setting, urgent feedback demands prompt action. However, it’s still essential to deliver the feedback in a…

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