Tag: All
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Mindset #1: Rethinking underperformance
Operational Excellence Starts with People DevelopmentMany leaders recognise that people development is important, yet they often struggle to fully integrate it into their daily operations. In this series, we’ll explore six key mindset shifts that leaders can adopt to make people development a core driver of operational excellence. Each article will take a deep dive…
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Driving Organisational Change
Why Investing in Software Is Critical for Successful Organisational Change. Many leaders anticipate change initiatives to fail. If their first attempt at transformation stalls, they often resort to manual, time-consuming steps that only add to the cognitive burden on employees. Instead of investing in tools that could facilitate the transition, they opt for spreadsheets or paper-based…
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Making feedback count
Feedback That Fuels Success: Mastering the SBI Framework for Powerful Development. “Thanks. Love your work.”Praise like this feels good in the moment, but what comes after? Was it your attention to detail? Your creative solution? Without specifics, praise like this is a flashlight with no batteries—it illuminates nothing about what you did right or how to…
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Leading Teams
From Good to Great: The Difference Between Managing and Developing Teams As a leader, if you’re not actively developing your team’s capabilities, you’re not just falling behind—you’re leaving growth, innovation, and competitive advantage on the table.While managing focuses on the execution of day-to-day tasks, development-oriented leadership aims to cultivate the long-term skills and capabilities of individuals…
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Understanding Power Dynamics
Comprehensive Guide to Understanding and Effectively Using Power Dynamics in Management. Power dynamics are a crucial aspect of leadership, affecting everything from decision-making to team morale and performance. For many managers, especially those who have struggled with demonstrating power, it can be difficult to navigate these dynamics effectively. This guide is designed to help managers not…
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Using Data in Feedback
Feedback Companion Guide: Using Data and Multiple Perspectives When Delivering Feedback. This guide helps managers deliver well-rounded, objective, and actionable feedback by incorporating data and multiple perspectives. It encourages thoughtful reflection on performance, ensuring feedback is both constructive and based on a comprehensive understanding of the employee’s contributions and challenges. Section 1: Why Use Data and Multiple…
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Cultural Competency Guide
Feedback Companion Guide: Culturally sensitive and respectful communication. In today’s globalised workplace, cultural sensitivity is no longer a soft skill—it’s a critical component of effective management and leadership. The way people communicate, interpret feedback, and engage with one another is deeply influenced by their cultural backgrounds. As organisations become more diverse, managers must develop the ability…
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Bias Mitigation Checklist
A Comprehensive Checklist for Preparing and Delivering Fair FeedbackThis checklist is designed to help managers ensure their feedback is free from bias, both during preparation and reflection. Use this tool to review your feedback and assess for potential biases that could distort your evaluation.Preparation: Before Giving FeedbackEvaluate Based on Objective Criteria:Have I reviewed clear, measurable…
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Identifying and Mitigating Bias
Identifying and Mitigating Bias in Feedback: A Companion Guide for ManagersIntroduction: Understanding Bias in FeedbackFeedback is an essential tool for employee development, but when biased, it can distort perceptions and negatively impact both performance and relationships. Biases are cognitive shortcuts our brains use to process information quickly. While they can be useful for decision-making in…
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Navigating Emotional Reactions
A Comprehensive Guide for ManagersWhen managers provide feedback, particularly in challenging conversations, emotional reactions are inevitable. Emotions such as fear, anxiety, anger, sadness, or even shame can arise. It’s crucial for managers to remain calm, empathetic, and supportive during these moments. This guide provides step-by-step strategies to help managers navigate emotional reactions effectively.Navigating Emotional ReactionsManaging…